Support

Need help with setup, beta access, or a bug report? Start with Help & FAQ or reach us below.

📚 Find Answers Fast

Search setup, Wi‑Fi, and troubleshooting answers—or open the printable Field Guide from Help.

📶 Follow Game or Command Center won’t connect?

Not every Wi‑Fi or hotspot works. iOS Personal Hotspot blocks iPhones from seeing each other by default. Fast fix: Android phone hotspot (no SIM needed) or a travel router—both iPhones join it. The Umpire phone cannot host its own hotspot.

Full guide: what works and what doesn’t at the field

Contact Support

Email Support

For technical issues, bug reports, or questions:

support@heyblu.ai

General Inquiries

For business or partnership inquiries:

info@heyblu.ai

Report a Bug

Found an issue? Help us fix it by providing details below. You can also use the in-app "Send Feedback" feature.

Your name

Device model

iOS version

Build number / TestFlight ID (optional)

Short description

Steps to reproduce

Attach video / logs (optional)

Max 200MB. For large files, upload to Drive/Dropbox and paste the link in the steps above.

Email Instead

Include timestamp in video and approximate pitch time for easier debugging.